Voice-over-IP (VoIP) Applications Engineer

Posting Date: Open Until Filled

Reporting to the VoIP Manager, the VoIP Applications team provides architecture, design, installation and operational support for the VoIP infrastructure owned and managed by CENIC. The VoIP Applications Engineers lend technical expertise to internal staff and external customers and may serve as official representatives of CENIC in technical forums, such as meetings, panel discussions, and conference presentations. The VoIP Applications Engineers provide high-level architecture, design, and operational support for the CENIC VoIP services.

Duties and Responsibilities:

• Assist management and collaborate with other staff and customers in the development of the overall architecture for CENIC VoIP infrastructure.
• Assist management and collaborate with other staff in the ongoing definition of VoIP design, services, procedures, and policies. Participate, in a leadership role at times, in the implementation of those designs, services, procedures, and policies. Ensure appropriate hand-off to operational/systems support staff of new implementations or upgrades.
• Support other staff members through provision of technical support for all operational issues, training, and consultation.
• Respond to VoIP service issues on a rotating on-call basis. This will, depending on the situation, require work outside the traditional work hours, including at night, and on weekends and holidays and requires round-the-clock availability when on-call.
• Monitor performance, capacity, and availability of the VoIP infrastructure on an ongoing basis. Recommend improvements in technologies and practices to improve these metrics.
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, CENIC VoIP infrastructure.
• Develop proof-of-concept pilots and test plans for new tools and technologies as appropriate for use in CENIC VoIP infrastructure. Coordinate implementation of new tools and technologies in the production environment and ensure appropriate hand-off to operational/systems support staff of production tools and technologies as required.
• Represent CENIC in regional, national, and international technical forums as appropriate.
• Perform other duties as assigned.

Job Requirements:

• Education and Experience:
  • Four-year degree in computer science or related field or equivalent work experience
  • Strong working knowledge of enterprise telephone systems and VoIP technologyq
  • Proven demonstrable success with VoIP design, implementation and troubleshooting
  • Background in network management and analysis
  • Familiarity with standard telecommunications troubleshooting methods
  • Experience working in a team-oriented, collaborative environment


• Skills and Technical Knowledge:
  • In-depth knowledge of current VoIP network protocols and standards
  • Demonstrated ability to utilize network management and analysis tools
  • Strong understanding of current VoIP equipment and technologies
  • Familiarity with network security, firewall and VPN technologies
  • Ability to prioritize and execute tasks in a high-pressure environment, able to balance multiple projects and tasks and complete them successfully and within timelines
  • Strong proficiency in written and oral communications
  • Strong interpersonal skills, with focus on customer service orientation
  • Highly self motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities


• Special Conditions of Employment:
  • On-call availability to support a 24x7x365 service
  • Occasional pulling and installing of cables in raised floors and overhead ladder racks
  • Occasional lifting, installation and transportation of moderately heavy (25 to 50 pounds) and heavy (over 50 pounds) objects, such as routers and servers
  • Valid non-commercial Class C California driver's license or equivalent license recognized by the State of California
  • Ability to travel


• Additional Preferred Qualifications:
  • Programming experience using PHP, AJAX, Javascript, PERL, C, C++
  • Familiarity with HTML, MySQL, and UNIX
  • Familiarity with the BroadWorks VoIP communications application server or the BroadCloud service

Please send your resumes with salary history or current salary. Resumes can be sent to:

CENIC
16700 Valley View Ave. Suite 400
La Mirada, California 90638
Attn: VoIP Engineer

or via e-mail to jobs@cenic.org. "VoIP Engineer" must in the subject of the e-mail. Applications will be accepted until the position is filled. Salary is commensurate with qualifications and experience.

This position will be open until filled. Applications will be accepted until the position is filled.

CENIC is an equal opportunity employer.