Network Operations Center Manager

Posting Date: Open Until Filled

Reporting to the Director, Technical Operations, the Network Operations Manager supervises the operational support team responsible for monitoring and managing advanced services networks for CENIC. The Network Operations Manager has a broad scope of responsibilities for day-to-day management of Network Operations functions for CENIC.

Duties and Responsibilities include but are not limited to:

• Supervision of staff for CENIC's 24x7x365 Network Operations Center (NOC), including:
  • creation of work schedules;
  • day-to-day oversight of staff;
  • development of staff training plans, including recommendations to the Director for staff recruitment, retention, growth, and career development;
  • development of performance improvement plans for under-performing staff as deemed appropriate;
  • and completion of annual performance reviews.
  
  
• Oversight of staff efforts to identify, diagnose, and resolve complex computer network problems, including routine review of tickets and post-mortem analyses, as well as drafting related reports;
• Proactive network monitoring to detect and resolve problems and ensure uninterrupted operation of the networks;
• Development of policies and procedures, for review and approval by Director, to ensure smooth operation of the NOC;
• Development of regular reports on network performance, as established by CENIC management in consultation with advisory groups;
• In coordination with the CENIC Project Manager and/or Core Engineering team, management of routine adds, moves and changes to networks as necessary;
• Coordination with Systems and Tools team to ensure availability of appropriate tools, services, and documentation to NOC staff;
• Day-to-day management of relationships with service providers and suppliers to ensure positive relationships, referring to Director items requiring policy input, negotiation, or escalation;
• Day-to-day management of relationships with CENIC customers to ensure positive relationships, referring to Director items requiring policy input, negotiation, or escalation;
• Other duties as assigned.

Required Education and Experience:

• Four-year degree in related field or equivalent work experience
• Experience working in a team-oriented, collaborative environment
• Proven experience and demonstrable success with supervision of a large staff in a highly technical environment
• Working knowledge of the operation and maintenance of enterprise-wide networks
• Strong background in network management, analysis, and troubleshooting
• Familiarity with standard telecommunications policies and processes
• Ability to prioritize and execute tasks in a high-pressure environment, able to balance multiple projects and tasks and complete them successfully and within timelines
• Strong proficiency in written and oral communications
• Strong interpersonal skills, with focus on customer service orientation
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities

The Network Operations Center Manager reports to the Director of Technical Operations.

Please send your resumes with salary history or current salary. Resumes can be sent to:

CENIC
16700 Valley View Ave. Suite 400
La Mirada, California 90638
Attn: Network Operations Center Manager

or via e-mail to jobs@cenic.org. "Network Operations Center Manager" must in the subject of the e-mail. Applications will be accepted until the position is filled. Salary is commensurate with qualifications and experience.

This position will be open until filled. Applications will be accepted until the position is filled.

CENIC is an equal opportunity employer.