Core Network Engineer -- VoIP Emphasis

Posting Date: Open Until Filled

Reporting to the Director of Technical Operations, the Core Network Engineering team provides high-level architecture, design, installation and operational support for the networks and infrastructure owned and/or managed by CENIC, with this position focusing on CENIC Voice-over-IP (VoIP) service. The Core Network Engineers lend technical expertise to internal staff and external customers and serve as official representatives of CENIC in technical forums, such as meetings, panel discussions, and conference presentations.

Duties and Responsibilities:

• Assist management and collaborate with other staff and customers in the development of the overall architecture for CENIC VoIP services and infrastructure.
• Assist management and collaborate with other staff in the ongoing definition of VoIP design, services, procedures, and policies. Participate, in a leadership role at times, in the implementation of those designs, services, procedures, and policies. Ensure appropriate hand-off to operational/systems support staff of new implementations and/or upgrades.
• Support other staff members through provision of second-level support for all operational issues, training, and consultation.
• Respond to network and VoIP issues on a rotating on-call basis. This will, depending on the situation, require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management.
• Monitor performance, capacity, and availability of the VoIP and IP network on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics.
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, CENIC networks and infrastructure, with special attention paid to Voice services.
• Develop proof-of-concept pilots and test plans for new tools and technologies as appropriate for use in CENIC VoIP networks and infrastructure. Coordinate implementation of new tools and technologies in the production environment and ensure appropriate hand-off to operational/systems support staff of production tools and technologies.
• Represent CENIC in regional, national, and international technical forums as appropriate.
• Perform other duties as assigned.

Job Requirements:

• Education and Experience:
  • Four-year degree in computer science or related field or equivalent work experience
  • Experience working in a team-oriented, collaborative environment
  • Experience with, and working knowledge of enterprise telephone systems and VoIP technology
  • Proven experience and demonstrable success with network design, implementation and troubleshooting
  • Strong background in network management and analysis
  • Familiarity with standard telecommunications troubleshooting methods


• Skills and Technical Knowledge:
  • In-depth knowledge of current VoIP network protocols and standards
  • Working knowledge of the operation and maintenance of enterprise-wide networks
  • Demonstrated ability to utilize network management and analysis tools
  • Strong understanding of current network equipment and technologies
  • Familiarity with network security, firewall and VPN technologies
  • Ability to prioritize and execute tasks in a high-pressure environment, able to balance multiple projects and tasks and complete them successfully and within timelines
  • Strong proficiency in written and oral communications
  • Strong interpersonal skills, with focus on customer service orientation
  • Highly self-motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities


• Special Conditions of Employment:
  • Working with high-powered optical transmission equipment
  • Occasional pulling and installing of cables in raised floors and overhead ladder racks
  • Occasional lifting, installation and transportation of moderately heavy (25 to 50 pounds) and heavy (over 50 pounds) objects, such as routers, switches, computers and peripherals
  • Valid non-commercial Class C California driver's license or equivalent license recognized by the State of California
  • Ability to travel nationally


• Additional Preferred Qualifications:
  • Programming experience using PHP, AJAX, Javascript, PERL, C, C++
  • Familiarity with HTML, MySQL, and UNIX
  • Previous experience working with optical transmission equipment
  • Ability to travel internationally

The Core Network Engineer -- VoIP Emphasis reports to the Director of Technical Operations.

Please send your resumes with salary history or current salary. Resumes can be sent to:

CENIC
16700 Valley View Ave. Suite 400
La Mirada, California 90638
Attn: Core Network Engineer -- VoIP Emphasis

or via e-mail to jobs@cenic.org. "Core Engineer -- VoIP Emphasis" must in the subject of the e-mail. Applications will be accepted until the position is filled. Salary is commensurate with qualifications and experience.

This position will be open until filled. Applications will be accepted until the position is filled.

CENIC is an equal opportunity employer.